The gap between busy and productive
Small teams stall in predictable places. Ideas get generated and never assessed. Decisions get made and nobody carries them to the rest of the firm. Projects get most of the way done and sit there. Each of those is a missing kind of work, not a missing person. Working Genius splits work into six types and shows which ones your team performs naturally, which ones drain people, and which ones are simply absent. Once the gaps are visible, the fix is usually reassignment rather than hiring. That is a relief on a team where adding Team Headcount is a real decision, not a rounding error.
