Run your households against the fee schedule you publish. See what discounts, legacy pricing, unlinked households and free work cost you every year — and which reason costs the most.
The schedule you'd quote a new client today. Tiered: each rate applies to the assets within its band.
List the households you know are billed below your schedule, and the effective rate they actually pay. Use initials; names never leave your browser. The rows below are a sample.
| Household | Billed assets | Rate they pay | Why | Schedule rate |
|---|
Firm-wide, over the last twelve months. Best estimates.
Every household against your schedule, leakage by reason, and where to start.
| Household | Schedule fee | Billed fee | Leakage |
|---|
| Below-schedule households | |
| Advised assets not billedAt your schedule's first-band rate | |
| Fees waived or refunded | |
| Free planning work | |
| Total, as a share of firm revenue | |
| Illustrative practice valueAnnual leakage at the recurring multiple used in the Practice Value Estimator |
Some discounts are deliberate and worth keeping. This audit shows what each one costs, so the decision is made on purpose. Fee changes require proper client notice and agreement updates. Household names stay on this page and are not included in anything you submit.
Most fee leakage isn't a decision anyone made. It's a decision no one revisited. Let's revisit it together.
Book a Call With Level 10Fee leakage is the gap between what a firm's own fee schedule says it should earn and what it actually bills. It rarely comes from one decision. It builds up through discounts given years ago, households that were never linked, assets that are advised on but not billed, and work done for free. This audit adds those pieces up in one place.
The comparison here is not with any outside benchmark. It is with the schedule you would quote a new client today. That keeps the audit about consistency: whether existing clients are billed the way the firm says it bills, and if not, why.
Individual exceptions are easy to defend one at a time. Grouping them by reason shows which kind of exception costs the most and points to the fix. Unlinked households are often a billing-system task. Legacy pricing calls for a planned conversation. Free planning calls for a clearer scope.
Some discounts reflect a decision the firm would make again: a relationship worth the price, or a fee cap that matches the work. The point of the audit is not to remove every exception. It is to make sure each one is a choice someone made recently rather than a leftover nobody has looked at.
Fee leakage is revenue a firm would earn under its own published fee schedule but does not bill, because of discounts, outdated pricing, accounts not linked into households, advised assets excluded from billing, waived fees or unbilled planning work.
Compare each household's billed fee with the fee its assets would produce under the current schedule, note the reason for each difference, and add firm-wide items such as unbilled advised assets, waived or refunded fees and free planning work.
Many firms review legacy pricing during regular client reviews and decide relationship by relationship whether to keep, adjust or phase out the old rate. Any change generally requires proper notice to the client and an updated advisory agreement.